20 December 2025

Do you also offer 24/7 service and support?

For contract customers with critical processes, we can make specific SLA agreements on response times and availability outside office hours. Standard outages are dealt with within [...]

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20 December 2025

What happens when fans are not replaced on time?

Fans are wear parts. When they fail or foul, cooling capacity decreases. Sensitive electronics become too hot, leading [...]

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20 December 2025

Do you also check Power Quality during maintenance?

Yes, we read logs and do snapshots to see if the filter is still functioning correctly and the [...]

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20 December 2025

Why does firmware need to be updated if the system is working well?

"Don't fix what isn't broken" doesn't apply here. Firmware updates often include essential improvements in control algorithms, security and efficiency. [...]

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20 December 2025

What does a filter service cost?

Costs depend on the type of system, power, number of units and location of your business. We [...]

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20 December 2025

Is a service contract mandatory when purchasing a system?

No, a contract is not mandatory, but highly recommended. Without demonstrable maintenance, it often expires over time [...]

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20 December 2025

Does HyTEPS also perform maintenance on brands not supplied by you?

a, in many cases they do. We can service third-party systems, provided we have access to the necessary [...]

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20 December 2025

What is the difference between preventive and corrective maintenance?

Preventive maintenance is planned and focused on preventing problems (similar to the 'MOT' and turn for your car). [...]

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20 December 2025

Can I also do the maintenance myself with my own technical department?

Basic exterior cleaning and display reading is possible. However, internal inspection requires specialised knowledge of power electronics [...]

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20 December 2025

How often does an Active Harmonic Filter need maintenance?

We recommend inspection and maintenance at least once a year. In environments with a high dust load, [...]

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